Difficult Situations

APPROACHES FOR

DIFFICULT SITUATIONS

This section is designed to help the supervisor stay in control of the encounter. “Approaches for difficult situations”

are some suggestions to enhance the supervisor’s management style. A difficult situation is defined as an

encounter where one or both of the participants have a negative [...]

Active Listening

ACTIVE LISTENING

Paraphrasing
- Play back what you heard the other person say.

Paraphrasing focuses your listening and ensures clear, two-way communication. If your restatement is not quite on target, others will usually clarify what they have just said.

Statement: “I don’t really understand what top management wants. They say our order of priorities is safety, quality, and [...]

360 degree feedback

A Summary of 360 Degree

What is 360 Degree Feedback?

360 Degree Feedback is a method of assessment of individuals (such as employees). The name “360 degree feedback” reflects the many directions that information is provided from using this style of evaluation. You can think of the person being assessed as being in the middle of [...]

Off Limits

25 Off-limits Interview Questions

from the

National Institute of Business Management.

25 Off-limits Interview Questions

Under Title VII of the Civil Rights Act of 1964, it is illegal for any

employer with 15 or more workers to discriminate against an applicant on

the basis of race, color, religion, gender or national origin. (Many

state and local governments extend that prohibition to smaller

companies.) [...]

ADA DOJ

U.S. Equal Employment Opportunity Commission
U.S. Department of JusticeCivil Rights Division

The Americans with Disabilities Act

Questions and Answers

Contents

IntroductionEmploymentState and Local GovernmentsPublic AccommodationsMiscellaneousResources

Introduction

Barriers to employment, transportation, public accommodations, public services, and telecommunications have imposed staggering economic and social costs on American society and have undermined our well-intentioned efforts to educate, rehabilitate, and employ individuals with disabilities. By breaking [...]